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Questions you track

Add, edit, pause and delete the buyer questions Knownwise asks the assistants for your brand.

Last checked against the product on October 10, 2026

These docs are in English.

The Prompts tab is where you choose which buyer questions Knownwise asks the assistants on each run. See Prompts on the dashboard for how the table and answer history read.

Add a question

  1. Open Add prompt on the Prompts tab (or Track this question under Related questions when you have spare capacity).
  2. Enter the Prompt text (1–300 characters). Describe the need; do not name your brand, its aliases, its domain, or a competitor — the editor shows Prompts must not name your brand, its aliases, its domain or a competitor. when a name slips in.
  3. Set Topic (up to 120 characters; new prompts default to general), Intent (Informational, Comparison, Recommendation, or Transactional), and whether Active is on.
  4. Choose Save.

Generate prompts drafts a batch by topic without saving until you accept proposals. Duplicates are refused: A prompt with this text already exists for this brand.

Active limit

Only Active prompts count toward your plan. The toolbar shows how many are active against the limit (for example 30 on Starter). Turning Active on when you are at the cap shows a plan-limit notice asking you to deactivate a prompt or upgrade.

Edit, pause and restore

  • Edit prompt on the detail page opens the same fields as Add prompt.
  • Stop tracking marks the prompt Not tracked (Off in the table). Answers stay; scheduled runs skip it.
  • Resume tracking turns it Tracked again if you still have room under the active cap.

Delete

Delete prompt is available only while the prompt has no answers yet. Otherwise use Stop tracking and keep the history (Deleting is available for prompts without answers. Stop tracking instead to keep the history.).